Seasonal Commission Sales - Men's & Women's Shoes - Menlo Park

Nordstrom•Edison, NJ

5d•Onsite

About The Position

This seasonal commission sales role is in the Men's & Women's Shoes department at Nordstrom's Menlo Park location. The employee provides personalized service and product expertise to help customers find footwear, build relationships, and create a seamless shopping experience. The role includes presenting curated selections, assisting with fit, buckling and lacing, and supporting customer needs through a fast-moving department. The employee delivers Nordstrom's 5-Point Selling Standard—Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up—and builds a personal customer base through in-store interactions, outreach, and digital tools. They provide honest style and fit feedback, work toward personal sales goals, keep the department customer-ready, and maintain current product and fashion knowledge. The position requires a flexible schedule based on business needs, including evenings, weekends, and peak periods, and may require occasional support for other departments.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to move continuously for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching overhead to lift them; regularly lift up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Deliver Nordstrom's 5-Point Selling Standard in every customer interaction.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Offer honest, confident style and fit feedback to build trust and customer loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in bi-annual inventory counts.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help the department stay productive.
Follow up with customers using the 2-2-2 Method, Nordy Club enrollment, and the Personal Book customer-tracking tool.
Help customers find footwear through personalized service and product expertise, including presenting selections, assisting with fit, buckling, and lacing.
Work a flexible schedule to meet business needs, including evenings, weekends, holidays, event shifts, and peak periods; occasionally support other departments.