Commission Sales - Shoes - Men's Store NYC

Nordstrom•New York, NY

About The Position

This professional commission sales role in Nordstrom’s Men’s Store focuses on helping customers find footwear through personalized service and product expertise. The role contributes to Nordstrom’s customer-service culture and reputation by building relationships, providing style and fit guidance, and meeting sales goals. Shoes sales employees are supported by fit specialists and a stockroom designed to keep pace with a fast-moving department. The role involves helping customers feel good and look their best by understanding their preferences, presenting curated selections, assisting with fit, buckling and lacing, and creating a seamless shopping experience. Employees use in-store interactions, outreach, and digital tools to build a customer base and encourage repeat business. Hours vary according to business needs, including evenings, weekends, holidays, and event shifts; occasional flexibility to support other departments may be required.

Requirements

Genuine passion for fashion, styling, and customer experience.
Self-motivated, goal-oriented approach with a track record of hitting targets.
Strong communication and relationship-building skills with a wide range of customers.
Team-first mindset and willingness to help teammates and the department succeed.
Comfort with technology and digital selling tools.
Ability to prioritize and stay organized in a fast-paced, high-volume environment.
Flexibility to work varied hours based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items weighing up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Deliver Nordstrom’s 5-Point Selling Standard: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, and Follow-up.
Build and grow a personal customer base through in-store interactions, outreach, and digital tools.
Provide honest, confident style and fit feedback to earn customer trust and loyalty.
Set and achieve personal sales goals and remain accountable for results.
Keep the department customer-ready through stocking, re-merchandising, price markdowns, merchandise recovery, and participation in the bi-annual inventory count.
Stay current on product knowledge and trends to serve as a trusted style resource.
Communicate openly, contribute to a positive team environment, and help keep the department productive.
Build lasting customer relationships by following the 2-2-2 Method, enrolling customers in Nordy Club, and using the Personal Book to track customers and personalize outreach.
Work a flexible schedule based on business needs, including evenings, weekends, holidays, event shifts, and peak periods; occasionally support other departments.
Assist customers with footwear selection and fit, including buckling and lacing.