Seasonal Call Center (Remote)

Greenshades Software • Jacksonville, FL

2d • Remote

About The Position

Seasonal Technical Support Agents provide frontline assistance to Greenshades customers using payroll, HR, and tax software during the year-end peak season. This fast-paced, high-volume role involves resolving issues efficiently, delivering exceptional service, and helping clients feel supported and confident using Greenshades solutions. Agents troubleshoot software problems, guide customers through year-end workflows, and handle customer interactions with attention to detail, empathy, and sound problem-solving. The role is seasonal, typically running from November through February, with potential for extension. It is remote and offers flexible shifts to cover high-volume periods.

Requirements

• At least 1 year of experience in technical support, a call center, or customer service, preferably in a high-volume environment.
• Strong computer skills and the ability to learn new software platforms quickly.
• Clear, professional phone presence and excellent written communication, including grammar, spelling, and tone.
• Ability to troubleshoot common software issues, guide users through workflows, and de-escalate frustrated clients.
• Consistent high-speed internet and a distraction-free environment for taking calls.
• Dependability, organization, and the ability to manage workload with minimal supervision.
• Availability to work extended hours, evenings, and weekends as needed during the year-end peak.

Nice To Haves

• Experience with SaaS, payroll, tax, or HR systems.
• Prior experience in technical support or payroll/tax season roles.
• Alignment with Greenshades' Core Values of Trust, Accountability, Ruthless Prioritization, Urgency & Impact.

Responsibilities

• Provide responsive, professional support by phone, email, and live chat for payroll, year-end tax filings, and software troubleshooting.
• Accurately log, triage, and resolve support cases in a timely manner, escalating issues when appropriate.
• Guide clients through workflows, including year-end processes, through ad hoc assistance or scheduled sessions.
• Maintain a positive and empathetic approach to reduce customer frustration during high-stress year-end periods.
• Collaborate with peers and leads to identify trends, share best practices, and improve support processes.

Benefits

• Paid training on Greenshades software and year-end processes.
• Remote work with flexible shifts to cover high-volume periods.
• Opportunity to gain experience supporting mission-critical payroll and tax processes at scale.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed