Customer Service Representative, Call Center (Seasonal) Remote

Computershare•United States,

6h•Remote

About The Position

This remote seasonal role is expected to run through April 2027. Training and working hours are Monday to Friday, 9:30 a.m. to 6:00 p.m. ET. As part of Computershare’s contact center, you will provide high-quality, empathetic service to shareholders of clients’ brands. You will handle inquiries ranging from routine account updates to complex and time-sensitive transactions, using interpersonal and problem-solving skills supported by technology. Comprehensive training is provided, and the role offers the opportunity to develop professionally in a supportive team.

Requirements

Strong customer service skills and pride in the quality of your work.
Empathy and readiness to help, including in challenging situations.
Clear, confident communication and the ability to remain calm under pressure.
Ability to handle a wide range of calls, including routine inquiries and sensitive conversations.
Quick, careful, and effective problem-solving skills.
Ability to multitask and thrive in a fast-paced environment.
Comfort using technology to support customer needs.
Team-oriented approach and willingness to share knowledge and help others succeed.
Strong verbal communication, accuracy, and attention to detail.

Responsibilities

Provide high-quality, empathetic customer service to shareholders.
Handle inquiries ranging from routine account updates to complex and time-sensitive transactions.
Use interpersonal and problem-solving skills, supported by technology, to resolve customer inquiries.
Communicate clearly, build trust, and maintain accuracy and attention to detail.
Work collaboratively with colleagues and share knowledge to support customer outcomes.