Medical Assistant - Call Center (Remote)
About The Position
The Medical Assistant assists in the delivery of patient care under the direction of the manager and physician. The role prepares patients and rooms for exams and treatment, supports physicians with treatments and minor procedures, maintains patient records, manages calls and communications, performs diagnostic testing and specimen processing, schedules appointments, and completes related clerical work. The position is remote, but the candidate must live within one hour of Silver Cross Hospital’s main campus and be able to report onsite for downtime procedures or meetings. The schedule is Monday through Friday, day shift, with no holidays or weekends.
Requirements
- High school diploma or equivalent.
- CPR.
- Must be able to draw blood and help triage patients.
- Excellent customer service skills, ability to multitask, and ability to work as part of a team.
- Must live within one hour of Silver Cross Hospital’s main campus to report onsite for downtime procedures or meetings.
Nice To Haves
- Medical Assistant certification preferred.
- Two years of previous Medical Assistant experience in a busy medical practice strongly preferred.
Responsibilities
- Prepare patients for exams and treatment, take histories and vital signs, and follow age-specific guidelines.
- Prepare exam and treatment rooms with necessary instruments and supplies, and straighten rooms after each patient.
- Assist physicians with and prepare for treatments, minor surgery, physicals, and related activities.
- Maintain patient medical records; file and post test results and other documentation for physicians.
- Manage telephone calls and communicate physician orders to patients and pharmacies.
- Apply and remove splints and dressings as directed.
- Perform diagnostic testing, including EKG, spirometry, audiometry, in-house laboratory testing, occupational medicine testing, and venipuncture.
- Collect and process specimens and maintain quality control and compliance with CLIA regulations.
- Document specimen test results in patient medical records and process results appropriately.
- Schedule patient appointments and tests.
- Maintain patient confidentiality and follow OSHA guidelines.
- Perform clerical functions, including answering telephones, processing medical records, operating a computer, scheduling appointments, handling billing issues, and signing Medicare lab forms.
- Perform venipuncture for pediatric, adolescent, juvenile adult, and geriatric patients.
- Administer medications by injection, including subcutaneous, intramuscular, and intradermal routes.
Benefits
- Medical, dental, and vision plans
- Life insurance
- Flexible Spending Account
- Other voluntary benefit plans
- PTO and sick time
- 401(k) plan with a match
- Wellness program
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
