Seasonal Call Center

Greenshades Software•Jacksonville, FL

22h•Remote

About The Position

Seasonal Technical Support Agents are on the front line helping Greenshades customers navigate our payroll, HR, and tax software during our year-end peak season. You will resolve issues efficiently, deliver exceptional service, and ensure clients feel supported and confident in using our solutions. This is a fast-paced, high-volume role where attention to detail, empathy, and problem-solving skills are key.

Requirements

Strong computer skills and ability to learn new software platforms quickly (experience with SaaS, payroll, tax, or HR systems a plus).
1+ years in technical support, call center, or customer service role (high-volume environment).
Clear, professional phone presence and excellent written skills (grammar, spelling, tone).
Ability to troubleshoot common software issues, guide users through workflows, and de-escalate frustrated clients.
Must have consistent, high-speed internet and a distraction-free environment for taking calls.
Dependable, organized, and able to manage workload with minimal supervision.
Availability to work extended hours, evenings, and weekends as needed during year-end peak.

Nice To Haves

Experience with SaaS, payroll, tax, or HR systems

Responsibilities

Provide responsive, professional support via phone, email, and live chat for payroll, year-end tax filings, and software troubleshooting.
Accurately log, triage, and resolve support cases in a timely manner, escalating when appropriate.
Guide clients through workflows, including year-end processes, either ad hoc or in scheduled sessions.
Maintain a positive and empathetic approach to reduce customer frustration during high-stress year-end periods.
Work closely with peers and leads to identify trends, share best practices, and improve support processes.