Seasonal Customer Care (Call Center) Representative
About The Position
Our company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide. Deseret Book is a mission-driven company, committed to being a trusted gathering place for thoughtful expressions of faith. Established in 1866, today we create and curate stories worth telling, questions worth exploring, and beauty worth sharing to improve the lives of individuals and families in every step of their faith journey. In our work culture, we put people first. Our team members are dedicated to meeting the needs of our communities as we work together, creating an environment where collaboration is critical and personal accountability is expected. If you are passionate about helping people find inspiration and help for their lives, and working with colleagues who want to do the same, then Deseret Book Company is the place for you.
Requirements
- Superior customer service and sales skills
- Excellent computer and data entry skills (with accuracy)
- Able to learn multiple computer programs quickly
- Ability to work in a fast-paced environment as a supportive team member with a positive attitude.
- Keyboard 45 wpm
- Must be able to work through the entire holiday season
Nice To Haves
- Bi-lingual English/Spanish a plus
Responsibilities
- Exhibit exceptional, world-class sales and customer service by actively selling and promoting Deseret Book products and services at our customer support center.
- Provide support to customers using phone and email.
- Process phone orders, credits, replacements, and data entry.
- Resolve customer concerns promptly and professionally.
Benefits
- Merchandise discount
- Closed Sundays
- Great working environment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
