Seasonal Beauty Advisor - Estee Lauder, Roosevelt Field

Macy's•Garden City, NY

About The Position

The Seasonal Beauty Advisor, also known as a Cosmetic Sales Colleague, is a beauty expert who creates personalized and inspiring shopping experiences, builds customer confidence, and drives sales. The role involves educating customers about beauty products, demonstrating product application, providing tailored consultations that may include makeup application and skincare recommendations, and introducing products and trends suited to customers’ needs and style. The Beauty Advisor also develops and manages a loyal client base through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and keeping the sales floor clean, organized, and ready for customers. They maintain the counter and sales floor, update signage and pricing, and assist with merchandise moves. They share loyalty program benefits, support teammates, and work to achieve individual and store results. Schedules include weekend shifts, with hours dependent on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, computers, handheld equipment, and other digital tools.

Responsibilities

Create personalized beauty experiences by building customer relationships, uncovering needs, demonstrating product application, and educating customers on beauty products.
Provide expert advice and tailored consultations, including makeup application and skincare recommendations where appropriate.
Grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Meet and surpass sales goals by providing exceptional service and introducing customers to relevant products, trends, and innovations.
Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Use clienteling tools to promote offers and product launches, participate in sales events, and stay informed through training and vendor education.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Effectively use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer engagement.
Support colleagues through honest, caring, and collaborative teamwork.
Provide a warm welcome and sincere thank-you, help customers find what they need, and encourage their return.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.