Seasonal Beauty Advisor - Estee Lauder, Santa Ana Mainplace
About The Position
The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a beauty expert who creates personalized, inspiring shopping experiences that build customer confidence and drive sales. The role involves offering product advice, demonstrations, makeup application, and skincare recommendations tailored to customers’ needs and style. Advisors use current product knowledge and awareness of beauty trends to introduce customers to relevant products and innovations. The role centers on building lasting customer relationships through personalized service, consistent follow-up, and virtual outreach. Advisors work toward sales goals while maintaining a clean, organized, and shoppable counter and sales floor. They review sales goals, learn about new arrivals and promotions, support colleagues, and help customers understand loyalty benefits. This is a seasonal position at Macy’s Santa Ana Mainplace. Schedules include weekend shifts, with hours depending on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers to process transactions.
- Ability to talk, lift, move constantly, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology necessary to perform job functions.
Responsibilities
- Offer personalized beauty consultations, product advice, demonstrations, makeup application, and skincare recommendations.
- Build and manage a loyal customer base through relationship-building, consistent follow-up, virtual outreach, and personalized service.
- Achieve and exceed sales goals by delivering exceptional customer service.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Use clienteling tools to promote offers and product launches, participate in sales events, and stay informed through training and vendor education.
- Keep the counter and sales floor clean, organized, and shoppable; refresh signage and pricing and assist with merchandise moves as needed.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Support colleagues through honest, caring, and collaborative teamwork.
- Provide a warm welcome and sincere closing, making sure customers have what they need.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
