Seasonal Beauty Advisor - Estee Lauder, Santa Ana Mainplace
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you are a trusted expert for customers seeking beauty products and advice. You create personalized, inspiring shopping experiences that build customer confidence and drive sales. You offer product advice and demonstrations, provide tailored consultations that may include makeup application and skincare recommendations, and keep current on products, innovations, and trends. You build and manage a loyal client base through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. You help maintain a welcoming, organized, and shoppable sales floor, stay informed about sales goals, new arrivals, best sellers, promotions, and trends, and work collaboratively with colleagues. The position requires flexible availability for days, evenings, weekends, and holidays. Schedules include weekend shifts and depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week; the posting does not specify which schedule applies to this seasonal role.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to perform the essential physical requirements, including standing, lifting, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide personalized beauty consultations, product recommendations, demonstrations, and education, including makeup application and skincare recommendations as appropriate.
- Build customer relationships and grow a loyal client base through consistent follow-up, virtual outreach, and personalized service.
- Meet and surpass daily sales goals by delivering exceptional service and promoting products and launches.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Use clienteling tools to promote offers and product launches, participate in sales events, and complete ongoing training and vendor education.
- Keep up to date on new arrivals, top-selling items, current trends, and promotions.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
- Welcome customers, help ensure they have what they need, share loyalty program benefits, and provide a sincere closing and thank-you.
- Collaborate with colleagues and contribute to team and store results.
- Review sales goals and prepare for customer engagement at the start of the day.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
