Seasonal Beauty Advisor - Estee Lauder, Oxmoor
About The Position
As a Cosmetic Sales Colleague, also known as a Beauty Advisor, you serve as a beauty expert and trusted resource for customers. You create personalized shopping experiences by offering product advice, demonstrations, tailored consultations, makeup application, and skincare recommendations. You use product knowledge and awareness of beauty trends to introduce products and innovations that meet customers’ needs and style. You build lasting customer relationships and grow a loyal client base through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. You help maintain an inviting, organized sales floor and counter, stay informed about products and promotions, and collaborate with colleagues to serve customers and achieve store results. This is a seasonal position with schedules based on business needs and colleague availability; all schedules include weekend shifts.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to talk, lift, move, stand, reach with arms and hands, and perform the listed physical duties.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Welcome customers and create friendly, personalized conversations that build customer relationships.
- Offer beauty advice, conduct product demonstrations, and provide tailored consultations, including makeup application and skincare recommendations.
- Educate customers about beauty products, their benefits, and how to use them.
- Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
- Meet and surpass daily sales goals by delivering exceptional service.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Use clienteling tools to promote offers and product launches, participate in sales events, and stay current through training and vendor education.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Review sales goals, learn about new arrivals and top-selling products, and keep up to date on trends and promotions.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Support colleagues through honesty, care, and collaboration.
- End customer interactions by ensuring customers have what they need, sharing loyalty benefits, and offering a sincere thank-you.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
