Overnight Seasonal Associate- Bradley IL

Five Below • Bradley, IL

10d • Onsite

About The Position

The Seasonal Associate supports customers and store operations at Five Below. The role focuses on providing prompt, helpful customer service; sharing product knowledge and recommendations; promoting store events and offers; resolving customer concerns; and communicating merchandise, service, and customer-feedback needs to management. Associates work collaboratively toward store and company goals and help maintain a positive, productive workplace.

This position requires a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. The work includes frequent use of store devices and equipment, moving and stocking merchandise, retrieving products from ladders, and assisting customers throughout the sales floor and stock room. The position is seasonal and hourly, with pay starting at $15.00.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable using technology or willing to learn, including computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and potential issues courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Frequently operate a cash register, computer, hand-held device, phone, walkie, and mobile devices.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5 to 10 feet.
• Frequently ascend and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange information with customers, managers, and coworkers, in person and by telephone, and provide accurate information.
• Frequently move across the sales floor and between the sales floor and stock room.
• Identify and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, assist them, and handle multiple customer interactions efficiently.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and offer solutions using product knowledge, including turning returns into exchanges when possible.
• Keep management informed about merchandise restocking, service requirements, and customer feedback.
• Collaborate with the team to support store and company goals and maintain a positive, productive work environment.
• Move merchandise between the sales floor and stock room, including retrieving and putting away stock.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed