Seasonal Ambassador - Ridgedale Center

Lush Handmade Cosmetics•Minnetonka, MN

About The Position

Seasonal Ambassadors at Lush are product and brand experts who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to surpass daily sales goals while fostering a fun, inclusive team environment and creating memorable customer experiences. The role involves sharing personalized product recommendations and product knowledge, while helping make a positive impact through the company’s values and products. Seasonal Ambassadors use sales results and feedback to improve performance, connect with customers to understand their needs, demonstrate products, and educate customers about Lush’s brand values. They continue learning about products and ingredients, develop their sales skills, support team growth, and promote inclusion and belonging. They also help maintain an organized and visually appealing shop, adjust displays based on sales, manage stock and inventory, and follow company standards for shop operations, product integrity, respectful workplaces, and health and safety.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for addressing day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow individual contribution to store sales.
Deliver a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, demonstrating products, and making personalized recommendations.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement by hosting store parties and other initiatives that bring in more traffic.
Continually expand product knowledge and stay current on products, ingredients, and their benefits to make informed recommendations.
Use Lush resources to develop sales techniques and product knowledge, improve performance, and support team growth.
Assess personal performance and seek feedback, resources, and opportunities to develop skills and abilities.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging.
Promote teamwork and collaboration, and recognize and value employees’ contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when necessary, and stay informed about company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines and make real-time product display adjustments based on sales.
Follow company standards for opening and closing, product integrity, respectful workplace, and health and safety.