Seasonal Ambassador - Valencia Town Center

Lush Handmade Cosmetics•Santa Clarita, CA

10h

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while helping create a fun, inclusive team environment and memorable customer experiences. The position focuses on personalized recommendations, sharing product expertise, and making a positive impact through Lush’s products and values.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow individual contributions to store sales.
Deliver an excellent customer experience by listening attentively, asking open-ended questions, identifying customer needs, demonstrating products, and making personalized recommendations.
Educate customers about Lush’s brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Represent the brand in the shop and through community engagement, including hosting store parties and other initiatives to attract customers.
Continually develop product knowledge, including knowledge of products, ingredients, and benefits, to make informed recommendations.
Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and improve skills.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote collaboration and recognize individual contributions.
Be punctual, reliable, present at work, participate in teamwork, take breaks when needed, and stay informed about company updates.
Maintain a clean, organized, visually appealing store.
Adjust product displays in real time based on sales, using visual merchandising guidelines.
Follow company standards and procedures for opening and closing, product integrity, respectful workplace practices, and health and safety.