Retail Sales Associate, Valencia Town Center - Full Time

Macy's•Santa Clarita, CA

6d•Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, provide personalized recommendations, connect them with suitable products and services, and build trust and loyalty through customer engagement and product knowledge. The role focuses on achieving sales goals and creating meaningful customer interactions, rather than simply operating a cash register. You help keep the sales floor and fitting rooms clean, organized, and inviting. At the start of the day, you review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions. During the day, you welcome customers, build relationships, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. You share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another and work together to improve individual and store results. This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays, along with regular attendance and punctuality.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Interest in meeting daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Engage customers, understand their needs, and offer personalized product and service recommendations.
Build customer relationships and loyalty through friendly, knowledgeable service and genuine hospitality.
Work toward daily sales goals and contribute to individual and store results.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Maintain a clean, organized, and shoppable sales floor and fitting rooms.
Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Share the benefits of the Loyalty program and ensure customers have what they need before concluding interactions.
Collaborate with colleagues and support one another in serving customers and the community.
Use handheld equipment, computers, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice