Seasonal Sales Ambassador - Cielo Vista

Lush Handmade Cosmetics•El Paso, TX

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while creating a fun and inclusive team environment and memorable experiences for customers. The role is seasonal, offers 0–39 hours per week, and is described as a contract role. Ambassadors connect with customers, identify their needs, demonstrate products, and make informed recommendations. They educate customers about Lush’s brand values and support community engagement through store parties and other initiatives. They continually develop product knowledge and sales skills, contribute to an inclusive team, and help maintain a clean, organized, visually appealing, and safely operated store.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills to address day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow personal contribution to store sales.
Deliver a world-class customer experience by listening attentively, asking open-ended questions, identifying customer needs, demonstrating products, and offering personalized recommendations.
Educate customers about Lush brand values, including fighting animal testing, fresh cosmetics, ethical buying, 100% vegetarian products, handmade products, and naked packaging.
Support community engagement by hosting store parties and other initiatives that bring customers into the store.
Continually expand product knowledge, including knowledge of products, ingredients, and benefits, to make informed recommendations.
Use company resources to develop sales techniques and product knowledge, improve personal performance, and support team growth and sales.
Take ownership of personal development by assessing performance and seeking feedback, resources, and opportunities to improve skills and knowledge.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and stay current with company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines and adjust displays based on sales to improve the customer experience.
Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.