Seasonal Sales Ambassador - Cielo Vista

Lush Handmade Cosmetics•El Paso, TX

About The Position

Seasonal Ambassadors at Lush use their product and brand knowledge to provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to surpass daily sales goals while helping create a fun and inclusive team environment. The role focuses on creating memorable customer experiences through personalized recommendations, attentive listening, and product expertise. Seasonal Ambassadors also educate customers about Lush’s brand values and products, contribute to community engagement, maintain store presentation and inventory, and follow company policies and procedures. The position is a contract role with 0–39 hours per week. The listed pay for Cielo Vista is $14.50 per hour.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow personal contribution to store sales.
Deliver a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, and demonstrating product benefits and features.
Educate customers about Lush brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement by hosting store parties and other initiatives that attract customers and promote the Lush brand.
Continue learning about Lush products, ingredients, and benefits, and use that knowledge to make informed recommendations.
Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and support team development.
Encourage open communication and collaboration around diversity, equity, inclusion, and belonging, and recognize team members’ contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and keep up with company news and updates.
Maintain a clean, organized, and visually appealing store.
Adjust product displays in accordance with visual merchandising guidelines and sales results.
Follow company standards for opening and closing, product integrity, respectful workplace conduct, and health and safety.