Seasonal Ambassador - The Shops at Chestnut Hill

Lush Handmade Cosmetics•Newton, MA

10h•Onsite

About The Position

Seasonal Ambassadors at Lush use their product and brand knowledge to provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while helping create a fun and inclusive team environment and memorable customer experiences. The role involves sharing personalized product recommendations and expertise, educating customers about Lush’s products and brand values, and contributing to the company’s goal of making a positive impact.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow individual contribution to store sales.
Deliver an excellent customer experience by listening to customers, identifying their needs, asking open-ended questions, and demonstrating product benefits and features.
Educate customers about Lush’s brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Represent the brand in the shop and through community engagement, including hosting store parties and other initiatives to increase traffic.
Build and maintain product knowledge, including knowledge of products, ingredients, and benefits, to provide informed recommendations.
Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and improve skills and abilities.
Promote open communication, collaboration, teamwork, and belonging, and value the unique contributions of team members in relation to DEIB.
Be punctual, reliable, present at work, participate in teamwork, take breaks when needed, and stay up to date with company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines and sales information to adjust product displays in real time.
Follow company standards for opening and closing, product integrity, respectful workplace conduct, and health and safety.