Key Holder, Chestnut Hill

SoulCycle • Newton, MA

1d

About The Position

SoulCycle is a purpose-driven company seeking to redefine health and happiness through a community-centered mind-body-soul experience. Its mission is to foster an open, diverse, and inclusive community and to nurture trust, learning, and change.

The Key Holder provides customer service and hospitality, supports daily studio operations, and helps ensure a welcoming and well-maintained studio environment. The position also supports instructors and the front desk team, including helping train and coach new hires. Part-time employees must be available at least three days each week for a total of 20 hours, including at least one Saturday or Sunday. All employees are expected to be available for peak holiday shifts. Responsibilities listed are representative rather than exhaustive, and other duties may be assigned.

Requirements

• Customer service experience.
• Ability to prioritize and multitask in a fast-paced environment.
• Willingness to initiate tasks and perform duties without direction.
• Excellent communication skills and ability to work with a wide range of personalities.
• Outstanding customer service and problem-solving skills.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• For part-time employees, availability at least three days week over week, totaling 20 hours, including at least one Saturday or Sunday.
• Availability to work peak holiday shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Assist Studio Management with daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Support SoulCycle instructors to ensure a successful class check-in process.
• Work as a cohesive team with SoulCycle staff to promote efficiency and camaraderie.
• Assist with training and coaching new front desk hires.
• Maintain product knowledge for studio retail operations.
• Maintain SoulCycle’s aesthetic, appearance, atmosphere, and culture.
• Clean and prepare the studio, including exercise equipment, floors, and mirrors.
• Clean common areas, including the front desk, lockers, retail shelves, office, and hallways.
• Clean bathrooms and changing rooms.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed