Seasonal Ambassador - Mandalay Bay
About The Position
Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while helping create a fun, inclusive team environment and memorable customer experiences. The role involves learning customers’ needs, making personalized product recommendations, demonstrating products, and sharing Lush’s values and expertise. Seasonal Ambassadors also help make a positive impact through the brand and its products.
Requirements
- Excellent customer service skills.
- Flexibility to adapt to changing situations and priorities in a fast-paced environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Strong problem-solving skills for addressing issues in day-to-day operations.
- Experience working in a team environment.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results and feedback to exceed sales goals, take ownership of individual results, and grow contributions to store sales.
- Deliver an exceptional customer experience by listening attentively, asking open-ended questions, identifying customer needs, and providing personalized recommendations.
- Demonstrate products and explain their benefits and features.
- Educate customers about Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Support community engagement by hosting store parties and participating in initiatives that increase store traffic.
- Continuously expand product knowledge, including knowledge of products, ingredients, and benefits.
- Use company resources to develop sales techniques and product knowledge, improve individual performance, and support team growth.
- Assess performance and seek feedback, resources, and development opportunities.
- Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging.
- Promote teamwork and collaboration, and recognize employees’ unique contributions.
- Be punctual, reliable, and present; participate in teamwork, take breaks when necessary, and stay current with company news and updates.
- Maintain a clean, organized, and visually appealing store.
- Use visual merchandising guidelines and adjust product displays based on sales to improve the customer experience.
- Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
