Seasonal Ambassador - Mandalay Bay

Lush Handmade Cosmetics • Las Vegas, NV

5h

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to surpass daily sales goals while helping create a fun and inclusive team environment and memorable customer experiences.

The role involves making personalized product recommendations, sharing product expertise, and helping customers discover Lush products. Ambassadors also educate customers about Lush’s brand values and contribute to the company’s efforts to make a positive impact.

Requirements

• Excellent customer service skills.
• Flexibility to adapt to changing situations and priorities in a fast-paced environment.
• Knowledge of and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

• Experience with consultation-based customer service models.
• Strong problem-solving skills for day-to-day operational issues.
• Experience working in a team environment.
• Experience working in skincare or cosmetics.
• Experience in cross-cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

Responsibilities

• Use StoreForce dashboard results and feedback to exceed sales goals and grow contributions to store sales.
• Deliver a high-quality customer experience by listening to customers, asking open-ended questions, identifying needs, and demonstrating product features and benefits.
• Educate customers about Lush’s values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
• Support community engagement by hosting store parties and other initiatives that help bring traffic into the store.
• Expand product knowledge through ongoing learning and make informed product recommendations based on customer needs.
• Develop sales techniques and product knowledge using Lush resources; assess performance, seek feedback, and pursue opportunities to improve.
• Encourage open communication and listening around diversity, equity, inclusion, and belonging, and promote teamwork, collaboration, and recognition of individual contributions.
• Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and stay up to date with company news and updates.
• Maintain a clean, organized, and visually appealing store.
• Use visual merchandising guidelines to adjust product displays in response to sales.
• Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed