Housekeeping Manager - Mandalay Bay

MGM Resorts International

4d • Onsite

About The Position

As a Housekeeping Floor Manager at Mandalay Bay, you will lead the day-to-day operations of assigned floors and areas, ensuring rooms and public spaces meet the property’s cleanliness standards. You will supervise and support a dedicated housekeeping team and help create a welcoming environment and exceptional guest experience.

Requirements

• At least 2 years of prior relevant experience in a related field.
• High school diploma or GED.
• Must be 18 years of age or older.
• Must work varied shifts, including weekends and holidays.

Nice To Haves

• Leadership experience.

Responsibilities

• Oversee and ensure the smooth operation of the assigned area.
• Supervise, train, direct, and assist employees assigned to the area.
• Distribute the workload fairly and evenly among employees assigned to the station.
• Conduct daily briefings and schedule meetings with Guest Room Attendants and House Persons.
• Ensure rooms, hallways, lockers, and lobbies are clean and that work is completed properly.
• Perform daily written guest room inspections in accordance with department standards.
• Conduct frequent, consistent visual inspections of guest rooms and assigned public areas.
• Monitor the productivity of Guest Room Attendants and House Persons and communicate areas below departmental standards to the assigned Executive Assistant Housekeeper.
• Counsel and discipline employees who violate department policies, practices, or procedures.
• Provide regular feedback to Guest Room Attendants and House Persons on job responsibilities and guest service.

Benefits

• Wellness incentive programs to support physical and mental health.
• Access to company hotel, food and beverage, retail, and entertainment discounts, plus discounts with company partners on travel, electronics, online shopping, and more.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs and networking opportunities, as well as community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED