Seasonal Ambassador- Saint Louis Galleria

Lush Handmade Cosmetics•St. Louis, MO

About The Position

Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while creating a fun, inclusive team environment and memorable experiences for customers. The role involves sharing product expertise and recommendations, helping customers find what they need, and contributing to Lush’s positive impact through its products and brand values.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for addressing issues in day-to-day operations.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow individual contributions to store sales.
Deliver an exceptional customer experience by listening attentively, asking open-ended questions, identifying customer needs, and demonstrating product features and benefits.
Educate customers about Lush’s brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Represent the brand in the shop and through community engagement, including hosting store parties and other initiatives to bring in customers.
Build and maintain product knowledge, including knowledge of products, ingredients, and benefits, and use it to make informed recommendations.
Use company resources to develop sales techniques and product knowledge, improve performance, support team development, and seek feedback and learning opportunities.
Promote open communication, collaboration, teamwork, and belonging, and value each team member’s contributions related to diversity, equity, inclusion, and belonging.
Be punctual, reliable, and present; participate in teamwork, take breaks when necessary, and stay current with company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines and sales information to adjust product displays in real time.
Follow company standards and procedures for opening and closing, product integrity, respectful workplace practices, and health and safety.