Seasonal Ambassador - Woodfield Mall
About The Position
Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to surpass daily sales goals while creating a fun, inclusive environment that encourages customers to return. The role focuses on understanding customers’ needs, offering personalized product recommendations, and creating memorable shopping experiences. Seasonal Ambassadors also represent Lush’s values and aim to make a positive impact through their work.
Requirements
- Excellent customer service skills.
- Flexibility to adapt to changing situations and priorities in a fast-paced environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Strong problem-solving skills to address issues in day-to-day operations.
- Experience working in a team environment.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results and feedback to exceed sales goals, take ownership of individual results, and grow contributions to store sales.
- Deliver a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, and demonstrating product features and benefits.
- Look for opportunities to make customers’ day and create memorable shopping experiences.
- Educate customers about Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Communicate Lush’s values in the shop and through community engagement, including hosting store parties and other initiatives to increase traffic.
- Continuously build product knowledge, stay informed about products, ingredients, and benefits, and make informed recommendations.
- Use company resources to improve sales techniques and product knowledge, support team development, and increase sales.
- Assess personal performance and seek feedback, resources, and opportunities to improve skills and knowledge.
- Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging.
- Promote teamwork and collaboration, and recognize and value each employee’s contributions.
- Be punctual, reliable, and present; participate in teamwork, take breaks when needed, and stay informed about company news and updates.
- Maintain a clean, organized, and visually appealing store.
- Use visual merchandising guidelines and adjust product displays based on sales to improve the customer experience.
- Follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
