Seasonal Ambassador - Haywood Mall
About The Position
Seasonal Ambassadors at Lush are experts in product and brand knowledge who provide exceptional customer consultations and product demonstrations. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while helping create a fun and inclusive team environment that encourages customers to return. The role focuses on making each shopper’s experience unique and memorable through personalized recommendations and product expertise, while contributing to a positive impact through Lush’s products and values. The position is listed as a seasonal contract role with a schedule of 0–39 hours per week at Haywood Mall. The posted pay is $14.50 per hour.
Requirements
- Excellent customer service skills.
- Flexibility to adapt to changing situations and priorities in a fast-paced environment.
- Knowledge of and passion for skincare, natural beauty, and ethical business.
- A flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Nice To Haves
- Experience with consultation-based customer service models.
- Strong problem-solving skills for addressing day-to-day operational issues.
- Experience working in a team environment.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration and DEIB or social justice training.
- Fluency in Spanish, French, or other languages.
Responsibilities
- Use StoreForce dashboard results and feedback to exceed sales goals and grow individual contribution to store sales.
- Deliver a high-quality customer experience by listening attentively, asking open-ended questions, identifying customer needs, and recommending products.
- Demonstrate product features and benefits, and look for opportunities to make customers’ shopping experience memorable.
- Educate customers about Lush’s brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
- Represent the brand in the shop and through community engagement, including hosting store parties and other initiatives to attract customers.
- Continuously develop product knowledge, including knowledge of products, ingredients, and benefits, to make informed recommendations.
- Use company resources to develop sales techniques and product knowledge, improve individual performance, and support team growth.
- Assess personal performance and seek feedback, resources, and opportunities to improve skills and knowledge.
- Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
- Be punctual, reliable, and present; participate in teamwork, take breaks when necessary, and stay current with company news and updates.
- Maintain a clean, organized, and visually appealing store.
- Use visual merchandising guidelines and sales results to make real-time adjustments to product displays.
- Follow company standards and procedures for opening and closing, product integrity, respectful workplace practices, and health and safety.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
