Sales Team Manager - Haywood Mall

Belk•Greenville, SC

11d

About The Position

The Sales Team Manager drives store sales and profitability by leading sales associates to deliver excellent customer service and achieve sales and key metric goals. The role develops associates in effective selling, successful store events, and maintaining an attractive store environment. Working collaboratively with other store leaders, the manager optimizes team performance and promotes memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position with monthly bonus eligibility. The manager sets team priorities and expectations, supports associate development and engagement, and helps ensure staffing and operational activities align with store objectives. The role also oversees shortage control, inventory accuracy, and compliance with asset protection, product protection, safety, and security standards.

Requirements

At least 3 years of retail leadership experience.
Dedication to customer experience excellence.
Ability to apply analytics, experience, and judgment to timely and effective business, people, and profitability decisions.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to develop others through mentorship, effective communication, and side-by-side coaching.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Inspire and motivate the team to deliver positive customer experiences and drive sales through relationship-building, personalized service, product recommendations, and a visually appealing sales floor.
Develop and implement strategies for promotional and grassroots events, customer outreach, clienteling, and omnichannel initiatives.
Collaborate with store operations teams on floor sets, product placement, pricing, recovery, replenishment, and other operational activities.
Participate in weekly leadership workload planning meetings to prepare, plan, and schedule company-directed and grassroots event activities.
Partner with store HR to align associate schedules with business needs and traffic plans.
Build team knowledge and champion ongoing training in service, selling, and operational excellence.
Communicate clear team priorities and expectations.
Review associate performance, conduct coaching conversations, and teach and develop associates to improve individual and store results.
Promote retention and engagement by recognizing contributions, celebrating achievements, and communicating upcoming activities.
Foster a positive store culture in which team members understand their role in store goals and feel valued.
Support timely recruitment and hiring by interviewing candidates and facilitating career development conversations to build a talent bench.
Oversee associate onboarding and ensure structured onboarding is completed.
Manage shortage control and inventory accuracy, ensuring compliance with asset protection, product protection, safety, and security standards.