Seasonal Ambassador - Perimeter Mall

Lush Handmade Cosmetics•Atlanta, GA

About The Position

Seasonal Ambassadors at Lush provide exceptional customer consultations and product demonstrations, drawing on their product and brand knowledge. They build strong team relationships and contribute to shop excellence in sales and operations. On the shop floor, they work to exceed daily sales goals while helping create a fun, inclusive team environment and memorable customer experiences. They make personalized product recommendations, share their expertise, and help customers understand Lush’s products and values. This role also involves supporting store operations, maintaining attractive and organized displays, and contributing to a positive impact through the company’s brand values and community engagement. The position is seasonal, offers 0–39 hours per week, and is identified as a contract role.

Requirements

Excellent customer service skills.
Flexibility to adapt to changing situations and priorities in a fast-paced environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Strong problem-solving skills for day-to-day operational issues.
Experience working in a team environment.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results and feedback to exceed sales goals and grow individual contribution to store sales.
Deliver a strong customer experience by listening to customers, identifying their needs, asking open-ended questions, demonstrating products, and making personalized recommendations.
Educate customers about Lush’s brand values, including fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement by hosting store parties and other initiatives that attract customers and promote the brand.
Build and maintain product knowledge, including knowledge of products, ingredients, and benefits, to make informed recommendations.
Use company resources to develop sales techniques and product knowledge, assess performance, seek feedback, and improve skills.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote collaboration and recognize individual contributions.
Be punctual, reliable, and present; participate in teamwork, take breaks as needed, and stay current with company news and updates.
Maintain a clean, organized, and visually appealing store.
Use visual merchandising guidelines and adjust product displays in response to sales and customer experience needs.
Follow company standards and procedures for opening and closing, product integrity, respectful workplace practices, and health and safety.