Seasonal Administrative Assistant Top Seller - Oakbrook Center

Nordstrom•Oak Brook, IL

15h

About The Position

The Seasonal Administrative Assistant supports store operations and customer service at Nordstrom’s Oakbrook Center location. The role assists customers by phone and at checkout with sales, returns, and other transactions, while keeping service quick, easy, and enjoyable. The employee helps maintain an organized, clean, and stocked cash wrap area and sales floor, stays informed about fashion trends and products, and tells customers about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program. The position may also support order fulfillment and order pick-up in other areas of the store. The role requires continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching. It involves frequent hand use for grasping, fine manipulation, pushing, and pulling; handling bulky or awkward items and reaching to lift them above the head; regularly lifting up to 10 pounds and occasionally up to 25 pounds. Compensation depends on location and job-related knowledge, skills, and experience. Some positions may be eligible for performance-based incentives or bonuses. Nordstrom offers benefits subject to eligibility requirements, which may vary based on location, job level, classification, and length of employment.

Requirements

Ability to prioritize multiple tasks and customer requests in a fast-paced environment.
Excellent communication and interpersonal skills.
Strong organization and follow-through.
Problem-solving ability.
Computer proficiency and interest in learning new computer applications.
Ability to work a flexible schedule based on business needs.
Ability to meet the stated physical demands, including continuous movement for 6–8 hours per shift and lifting items up to 25 pounds occasionally.

Responsibilities

Assist customers by phone and at checkout with sales, returns, and other transactions while providing excellent customer service.
Listen to customer needs and help make the service experience quick, easy, and enjoyable.
Keep the department ready for customers by straightening, lightly cleaning, and restocking the cash wrap area and sales floor.
Stay informed about key fashion trends and products to help customers make purchase decisions.
Build customer relationships by sharing information about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
Flexibly support other store areas, including order fulfillment and order pick-up.