About The Position

Mercier Consultancy Group is seeking a Czech Speaking Search Engine Customer Expert for a role in Greece, within the software development industry. This position involves impacting search optimization strategies and offers a vibrant lifestyle. The role requires providing expert support for search engine software platforms, analyzing queries, troubleshooting issues, and collaborating with engineering teams for product improvements. A deep understanding of search algorithms and trends is necessary, along with precise handling of technical documentation and customer communications in Czech. Optimizing customer resolution workflows and participating in ongoing training are also key aspects of the role.

Requirements

  • Native or fluent Czech (spoken and written) is mandatory for this position.
  • A valid EU passport or the legal right to work in Greece.
  • Strong interest or experience in the software development industry and search engine technologies.
  • Exceptional communication skills, demonstrating a high degree of professionalism and technical aptitude.
  • Proficiency in English to effectively engage with our diverse international team.

Responsibilities

  • Provide expert-level support for search engine software platforms, ensuring high-quality user experiences.
  • Analyze software development queries and troubleshoot complex search engine functionality issues.
  • Collaborate with engineering teams to relay feedback and drive product improvements in the search engine ecosystem.
  • Maintain a deep understanding of current search algorithms and software development trends to offer accurate, professional guidance.
  • Ensure all technical documentation and customer communications are handled with precision in Czech.
  • Optimize customer resolution workflows within the software development environment to increase overall efficiency.
  • Participate in ongoing training sessions to stay updated on new software releases and search engine updates.

Benefits

  • Competitive Monthly Salary with 13th and 14th salary bonuses provided annually.
  • Fully Paid Relocation Package (flight, transfer, and hotel accommodation).
  • Monthly Performance Bonus linked to individual and team KPIs.
  • Comprehensive Health Insurance and additional benefits.
  • Full access to specialized training in software development tools and search engine methodology.
  • A thriving career path within an international environment, establishing yourself among the top Czech-speaking jobs in Europe.
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