About The Position

Mercier Consultancy Group is seeking a talented professional to join their team in Athens for a pivotal Danish Speaking Search Engine Customer Expert position in Greece. This role within the Information Technology sector offers the opportunity to provide high-level support for global search platforms, ensuring excellence for one of the world's most innovative tech giants.

Requirements

  • Native or fluent Danish (spoken and written) is mandatory for this role.
  • Strong proficiency in English to communicate within our global IT infrastructure.
  • Valid EU passport (mandatory) to facilitate your move to our international offices.
  • A genuine passion for the Information Technology sector and a curiosity for how search engine algorithms function.
  • Excellent communication skills and the ability to explain complex technical solutions clearly.

Nice To Haves

  • Previous experience in customer service or tech support is highly advantageous for those pursuing Danish-speaking jobs.

Responsibilities

  • Deliver expert technical support and guidance to users of major search engine products within the Information Technology sector.
  • Analyze search engine performance data to provide actionable insights for IT optimization.
  • Maintain high levels of customer satisfaction by troubleshooting technical queries with precision and efficiency.
  • Collaborate with international cross-functional teams to resolve complex product issues in a fast-paced environment.
  • Ensure compliance with all IT quality standards and internal security protocols.
  • Act as a brand ambassador, representing the quality and reliability that defines our clients in the IT space.
  • Stay updated on the latest software trends to provide cutting-edge assistance to our Danish-speaking client base.

Benefits

  • Competitive Monthly Salary package in the heart of the IT industry.
  • 2 Extra Salaries Per Year (13th and 14th salary).
  • Monthly Performance Bonus to reward your dedication and results.
  • Fully Paid Relocation Package (flight tickets, airport transfer, and initial hotel accommodation).
  • Comprehensive, fully paid professional training programs to set you up for success.
  • Full Private Health Insurance and professional development opportunities.
  • Employee wellness events, social activities, and networking within our international community.
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