Seamstress

Davids Bridal•Austin, TX

6d•Onsite

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. As members of the store team, they provide friendly, knowledgeable, technically skilled service and support the David’s Bridal brand and a five-star customer experience. They advise customers about gown fit, customization, alteration services, and personalization options, and assist stylists in closing sales. The role also involves managing alterations appointments and garment work, maintaining merchandise and quality standards, supporting store operations and transactions, and keeping the alterations room clean and organized.

Requirements

High school diploma or equivalent degree.
One to two years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers, see at close and far distances, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for extended periods.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customers’ needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and provide a five-star experience, meeting customers’ emotional and practical needs and completing operational checklist tasks.
Serve multiple customers while maintaining service levels and contributing to the store’s customer-service goals.
Address customer concerns and determine when to escalate issues to the leadership team.
Explain how alterations can perfect a gown for an event, promote alteration and personalization services, and advise customers on fit and customization to support stylists in closing sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments and verify their condition before delivery to customers.
Respond promptly to customer questions with product and service information and build customer relationships to support satisfaction and loyalty.
Process special-order pickups and maintain inventory management and first-quality merchandise standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.