Seamstress
About The Position
Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled customer service while representing the David’s Bridal brand as part of the store team. The role includes sewing, fitting, steaming, pressing, and spot-cleaning garments, advising customers on fit and customization, and supporting the store’s customer-service and sales goals. The position also involves maintaining merchandise quality, accurate transactions, inventory processes, and a clean, organized alterations room. The posting lists part-time benefits.
Requirements
- High school diploma or equivalent.
- 1–2 years of prior retail experience in an apparel or specialty-store environment.
- Prior sewing experience required, preferably in bridal or special-occasion production.
- Ability to sew and perform fittings to David’s Bridal standards.
- Ability to lift and/or move up to 10 pounds.
- Manual dexterity for sewing, fittings, point-of-sale tasks, steaming garments, computer use, and handling telephone calls.
- Ability to stand, walk, and sit for extended periods; move throughout the store; bend, twist, reach, climb stairs, stoop, kneel, crouch, or crawl as needed.
- Ability to communicate with and hear customers, and to see near and far, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.
Nice To Haves
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Welcome customers by phone, virtual chat, and in person; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
- Use store systems to manage customer flow and deliver a five-star customer experience.
- Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
- Provide service to multiple customers at once and contribute to the store’s customer-service goals.
- Address customer concerns and escalate or partner with leadership when appropriate.
- Explain alteration and personalization services to customers.
- Consult with customers about gown fit and customization to support stylists in closing sales.
- Maintain store standards and comply with the dress code.
- Greet and escort alterations customers to and from appointments.
- Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
- Respond promptly to customer questions with product and service information; build customer relationships and loyalty.
- Process special-order pickups and maintain inventory and merchandise quality standards.
- Ensure alteration pricing meets company standards.
- Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
- Resolve customer-service issues promptly and in accordance with company guidelines.
- Support cash-wrap processes and process transactions accurately.
- Keep the alterations room clean and organized.
- Perform other duties and tasks assigned by store management.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Discount for identity theft protection
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
