Seamstress

David's Bridal • Boise, ID

8d • $14 - $17

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, support the store team and brand, and help customers achieve the right fit and customization for their events. The role involves serving multiple customers, promoting alteration services, consulting on gown fit, and maintaining quality and store standards. It also includes sewing and fittings, steaming, pressing, spot cleaning, customer service and issue resolution, inventory tasks, and accurate point-of-sale transactions.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience; bridal or special-occasion production experience is preferred.
• Ability to sew and perform fittings to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Manual dexterity for sewing, fittings, point-of-sale work, money handling, garment steaming, computer use, and telephone tasks.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and read and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Prior experience with a computerized point-of-sale system.

Responsibilities

• Welcome customers by phone, virtual chat, and in person, adapting communication style, solving problems, and resolving conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and escalate or partner with leadership when appropriate.
• Explain and promote alteration services and personalization options.
• Assist stylists with sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the dress code policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information, and build customer relationships and loyalty.
• Process special-order pickups and maintain merchandise inventory and first-quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and organized.
• Perform other duties assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay
• Referral incentive program
• Dream Maker employee discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED