Seamstress

Davids Bridal•Lexington, KY

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to a superior customer experience as members of the store team. The role includes sewing, fittings, steaming, pressing, and spot cleaning garments, as well as helping customers understand alteration and personalization options that can perfect a dress for an event.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to perform the physical demands of the role, including standing, walking, sitting, reaching, climbing stairs, bending, twisting, stooping, kneeling, crouching, crawling, and moving throughout the store.
Manual dexterity to use POS terminals, count money, steam garments, use computers, handle telephone calls, sew, and perform fittings.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers with genuine, friendly enthusiasm by phone, virtual chat, and in person, adapting communication to their needs and resolving issues.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting customer needs, and completing operational checklist tasks.
Provide exceptional service to multiple customers at one time and contribute to the store’s customer-service goals.
Address customer concerns and partner with leadership when escalation is appropriate.
Explain and promote alteration services and personalization options.
Assist stylists in closing sales by advising customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to confirm they meet quality standards before delivery.
Respond to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special-order pickups and maintain inventory standards for merchandise.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap activities and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties as assigned by store management.