Seamstress

Davids Bridal•Erie, PA

7d•Onsite

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They exemplify friendly, knowledgeable service and technical expertise, provide superior customer service, and represent the David’s Bridal brand as members of the store team. The role combines garment alterations and fitting work with customer service and store operations. The Seamstress consults with customers and stylists about gown fit and customization, promotes alteration and personalization services, and ensures garments are inspected and ready for delivery. The position also supports customer flow, sales, cash-wrap processes, inventory tasks, and the cleanliness and organization of the alterations room.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform sewing and fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers, and to see at close and distant ranges, including peripheral vision and depth perception.
Manual dexterity to use POS terminals, count money, steam garments, access computers, handle telephone calls, sew, and perform fittings.
Ability to look at, read, and use computers, electronic devices, and phones for long periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt communication style, solve problems, and resolve conflicts.
Use store systems to manage customer flow and maintain service levels and a five-star customer experience.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns, escalating or partnering with leadership when appropriate.
Explain alteration and personalization services and how alterations can perfect a gown for an event.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before customer delivery.
Respond promptly to customer questions with product and service information, and build customer relationships to support satisfaction and loyalty.
Process special-order pickups and support inventory management, ensuring merchandise meets first-quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap behaviors and process transactions accurately.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.