Seamstress

Davids Bridal•York, PA

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They demonstrate friendly, knowledgeable service and technical expertise while providing an exceptional customer experience. As members of the store team, they represent the David’s Bridal brand and help customers perfect their garments for special events. The role includes managing customer flow, supporting stylists with gown fit and customization consultations, promoting alteration and personalization services, and completing sewing, fittings, steaming, pressing, and spot cleaning. The Alterations Specialist also maintains garment quality, alteration pricing, inventory processes, customer relationships, and a clean, organized alterations room, while supporting store operations and customer service.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones; count money; steam garments; and receive or initiate telephone calls.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use computers, electronic devices, and phones for long periods.
Ability to stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; bend and twist; move throughout the store; and talk to and hear customers.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, problem-solve, and resolve conflicts.
Use store systems to manage customer flow and help deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting customer needs, and completing operational checklist tasks.
Provide exceptional service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns and partner with or escalate issues to the leadership team when appropriate.
Explain alteration services and personalization options, and consult with customers about gown fit and customization to assist stylists in closing sales.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify they are in pristine condition before delivery.
Answer customer questions with product and service information and build relationships that support satisfaction and loyalty.
Process special-order pickups and maintain inventory management and merchandise quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties as assigned by store management.