Seamstress

David's Bridal • Glen Burnie, MD

8d • $17 - $19

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, help customers understand fit and customization options, and contribute to the store’s customer service and sales goals. The role includes sewing, fittings, steaming, pressing, spot cleaning, garment inspections, and maintaining an organized alterations room, as well as supporting customer flow, transactions, and store standards.

Requirements

• High school diploma or equivalent.
• One to two years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience.
• Ability to perform fittings and sewing to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Manual dexterity for sewing, garment care, point-of-sale work, and other listed duties.

Nice To Haves

• Sewing experience in a bridal or special-occasion production environment is preferred.
• Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person, adapting communication to their needs and resolving concerns.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ practical and emotional needs.
• Serve multiple customers and contribute to the store’s customer service goals.
• Address customer concerns and escalate or partner with leadership when appropriate.
• Explain alteration and personalization services and how they can improve a dress for an event.
• Consult with customers about gown fit and customization to assist stylists in closing sales.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
• Respond to customer questions with product and service information and build customer relationships and loyalty.
• Process special-order pickups and maintain inventory standards for merchandise.
• Ensure alteration pricing follows company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues promptly in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and organized.
• Perform other duties assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay
• Referral incentive program
• Dream Maker employee discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED