Seamstress

David's Bridal•Appleton, WI

8d•$15 - $19

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and help deliver a superior customer experience. As members of the store team, they represent the David’s Bridal brand and support its customer-service goals. The role includes welcoming and assisting customers across in-person, phone, and virtual channels; managing customer flow; consulting on gown fit, alterations, and customization; and completing sewing, fittings, steaming, pressing, and spot cleaning. The specialist inspects garments before delivery, maintains alteration-room organization and merchandise standards, and supports sales, inventory, and checkout processes. The job also involves responding to customer questions, addressing service concerns, and building customer satisfaction and loyalty. The position has physical requirements that include standing, walking, sitting, moving throughout the store, reaching, climbing stairs, bending, twisting, kneeling, crouching, or crawling; sewing and performing fittings; using POS terminals and other electronic devices; and lifting or moving up to 10 pounds. Employees must be able to see at close and far distances and use computers, electronic devices, and phones for extended periods.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift or move up to 10 pounds and meet the listed physical demands.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers with friendly enthusiasm in person, by phone, and through virtual chats; communicate clearly, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with leadership when appropriate.
Explain alteration and personalization services and how alterations can perfect a gown for an event.
Assist stylists in closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
Respond promptly to customer questions with product and service information.
Build customer relationships to support satisfaction and loyalty.
Process special-order pickups and maintain inventory and merchandise quality standards.
Ensure alteration pricing complies with company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap procedures and process transactions accurately.
Keep the alterations room clean and well organized.
Perform duties and tasks assigned by store management.

Benefits

Competitive pay
Team bonus
Early pay access through Dayforce Wallet
Referral incentive program
Dream Maker discount after the first pay period
Vision care
Supplemental critical illness, hospital indemnity, and accidental injury insurance
401(k) program
Identity theft protection discount
Home and auto insurance discounts
Mobile discounts
Legal benefits through MetLife Hyatt Legal Plans
Pet insurance