Seamstress

Davids Bridal•Maple Grove, MN

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, and technically skilled customer service while representing the David’s Bridal brand as members of the store team. The role includes managing alterations, fittings, and garment preparation, advising customers on gown fit and customization, and helping deliver a high-quality shopping and customer-service experience.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform sewing and fittings to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones, and to count money.
Ability to see up close and at a distance, use peripheral vision and depth perception, and read or use computers, electronic devices, and phones for extended periods.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, move throughout the store, and communicate with and hear customers.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns proactively and partner with or escalate issues to the leadership team when appropriate.
Explain and promote alteration services and personalization options, including how alterations can perfect a gown for an event.
Assist stylists in closing sales by advising customers on gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
Respond promptly to customer questions with product and service information, and build relationships that support satisfaction and loyalty.
Process special orders and pickups, maintain inventory management, and ensure merchandise meets first-quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and well organized.
Perform other duties and tasks assigned by store management.