Seamstress

Davids Bridal•Totowa, NJ

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and represent the David’s Bridal brand as members of the store team. The role combines garment alterations, fittings and finishing with customer service, sales support, and store operations. Alterations Specialists help customers understand fit and customization options, support stylists in closing sales, and ensure garments are inspected and in pristine condition before delivery.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to sew, perform fittings, use POS terminals, count money, steam garments, use computers, and handle telephone calls.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Experience with a computerized POS system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly and adapt service to customers’ needs.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by completing operational checklist tasks and meeting customers’ emotional and practical needs.
Serve multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns, escalating and partnering with leadership when appropriate.
Explain and promote alteration services and personalization options.
Consult with customers about gown fit and customization to help stylists close sales.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
Respond promptly to customer questions with product and service information and build customer relationships.
Process special-order pickups and maintain merchandise quality standards.
Ensure alteration pricing meets company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap activities and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties assigned by store management.