Seamstress

David's Bridal • Freehold, NJ

8d • $19 - $23

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, support the store team and brand, and help customers achieve the right fit and customization for their events. The role includes managing fittings, sewing, steaming, pressing, spot cleaning, garment inspections, alteration services and pricing, inventory-related tasks, customer concerns, and a clean, organized alterations room. It also supports the broader store experience through customer service, sales assistance, store standards, and accurate cash-wrap transactions.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.

Nice To Haves

• Sewing experience in a bridal and/or special-occasion production environment is preferred.
• Experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person, adapting communication to their needs and resolving concerns.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while addressing customers’ emotional and practical needs.
• Provide service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and partner with leadership or escalate issues when appropriate.
• Explain and promote alteration services and personalization options in coordination with the Alterations team.
• Assist stylists with sales by advising customers on gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to verify they meet quality standards before delivery.
• Respond promptly to customer questions with product and service information, and build customer relationships and loyalty.
• Process special-order pickups and maintain merchandise inventory and first-quality standards.
• Ensure alteration pricing follows company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and complete transactions accurately.
• Keep the alterations room clean and well organized.
• Perform other duties assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Early-pay access through Dayforce Wallet
• Referral incentive program
• Employee discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED