Seamstress

David's Bridal • San Diego, CA

8d • $21 - $25

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable service and technical expertise while supporting the store team and representing the David’s Bridal brand. The role includes advising customers about fit, customization, alteration services, and personalization options; performing sewing and garment-care services; and helping deliver a high-quality customer experience.

Requirements

• High school diploma or equivalent.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience.
• Ability to perform sewing and fittings to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Manual dexterity for sewing, fittings, steaming garments, using POS terminals, handling money, accessing computers, and making or receiving telephone calls.
• Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
• Ability to speak with and hear customers, and to see at close and distant ranges, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

• Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
• Prior experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person, adapting communication to their needs and resolving conflicts.
• Use store systems to manage customer flow and support a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while addressing customers’ practical and emotional needs.
• Serve multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and escalate issues or partner with the leadership team when appropriate.
• Explain alteration and personalization services and how they can improve a garment for an event.
• Assist stylists with sales by advising customers on gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments for quality and pristine condition before delivery.
• Respond promptly to customer questions with product and service information, and build customer relationships and loyalty.
• Process special-order pickups and support inventory management and merchandise quality standards.
• Ensure alteration pricing meets company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and process transactions accurately.
• Keep the alterations room clean and organized.
• Perform other duties assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker employee discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED