Seamstress

David's Bridal • Virginia Beach, VA

25d • $16 - $20

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, help customers understand alteration and personalization options, and contribute to a five-star shopping experience. The role includes sewing, fittings, steaming, pressing, spot cleaning, garment inspections, and maintaining an organized alterations room, as well as supporting customer service, sales, inventory, and store operations.

Requirements

• High school diploma or equivalent.
• One to two years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience.
• Ability to perform sewing and fittings to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Ability to perform the physical duties described, including moving throughout the store, handling tools and garments, and using computers and phones.

Nice To Haves

• Sewing experience in a bridal and/or special occasion production environment is preferred.
• Prior experience with a computerized POS system is a plus.

Responsibilities

• Welcome customers by phone, virtual chat, and in person; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer service goals.
• Address customer concerns proactively and partner with or escalate issues to the leadership team when appropriate.
• Explain alteration and personalization services and how they can help perfect a gown for an event.
• Assist stylists with closing sales by consulting customers on gown fit and customization.
• Maintain store standards and comply with the dress code policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to verify their condition before delivery.
• Respond promptly to customer questions with product and service information.
• Build customer relationships to support satisfaction and loyalty.
• Process special-order pickups and maintain inventory and merchandise quality standards.
• Ensure alteration pricing complies with company standards.
• Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues promptly and in accordance with company guidelines.
• Support cash-wrap procedures and process transactions accurately.
• Keep the alterations room clean and organized.
• Perform other duties as assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED