Seamstress

David's Bridal•Monroeville, PA

8d•$15 - $19

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled customer service and contribute to the store team and the David’s Bridal brand. The role includes welcoming and assisting customers, coordinating alteration appointments, advising on fit and customization, and performing sewing, steaming, pressing, and spot cleaning. It also involves maintaining garment quality, inventory and pricing standards, customer relationships, store standards, and an orderly alterations room. The position requires physical movement and manual dexterity, including sewing and fittings, use of point-of-sale systems and computers, and lifting up to 10 pounds. The posting lists part-time benefits including competitive pay, team bonus, early-pay access, referral incentives, employee discounts, vision care, supplemental insurance, a 401(k) program, legal benefits, and pet insurance. Pay varies based on factors such as location, training, experience, and internal equity.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to use point-of-sale terminals, count money, steam garments, use computers, handle phone calls, sew, and perform fittings.
Ability to stand, walk, sit, reach, climb stairs, stoop, kneel, crouch, crawl, bend, and twist as required; move throughout the store; and communicate with customers.
Ability to see at close and distant range, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special occasion production environment is preferred.
Prior experience with a computerized point-of-sale system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person, adapting communication to their needs and resolving concerns.
Use store systems to manage customer flow and deliver a five-star service experience.
Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
Provide service to multiple customers at once and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with leadership when appropriate.
Explain alteration and personalization services and how they can improve a garment’s fit for an event.
Assist stylists with sales by consulting customers about gown fit and customization.
Maintain store standards and comply with the dress code policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify their condition before delivery.
Respond to customer questions with product and service information and build customer satisfaction and loyalty.
Process special-order pickups and maintain merchandise inventory and first-quality standards.
Ensure alteration pricing follows company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Resolve customer-service issues in accordance with company guidelines.
Support cash-wrap processes and complete transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.

Benefits

Competitive pay
Team bonus
Dayforce Wallet early-pay access
Referral incentive program
Generous Dream Maker employee discount after the first pay period
Vision care
Supplemental critical illness, hospital indemnity, and accidental injury insurance
401(k) program
Identity theft protection discount
Home and auto insurance discounts
Mobile discounts
Legal benefits through MetLife Hyatt Legal Plans
Pet insurance