Seamstress

Davids Bridal•Coral Gables, FL

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to the store team and the David’s Bridal brand. The role involves supporting customers throughout their shopping experience, helping stylists advise on gown fit and customization, and ensuring altered garments are in pristine condition before delivery. The specialist manages alterations, fittings, sewing, steaming, pressing, and spot cleaning; promotes alteration services and personalization options; and helps maintain store service standards, merchandise quality, and accurate transactions. The role also includes keeping the alterations room organized and completing other duties assigned by store management.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity to sew, use POS terminals, count money, steam garments, access computers, and handle telephone calls.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers; see at close and far distances and use peripheral vision and depth perception; use and read computers, electronic devices, and phones for long periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Prior experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly and adapt service to customer needs.
Use store systems to manage customer flow and deliver the expected customer experience and service levels.
Serve multiple customers, address concerns, resolve service issues, and escalate matters to leadership when appropriate.
Explain and promote alteration services and personalization options in coordination with the alterations team.
Assist stylists with sales by consulting customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, and pressed garments to ensure they meet quality standards before delivery.
Respond promptly to customer questions with product and service information, and build customer relationships and loyalty.
Process special-order pickups and help ensure merchandise meets first-quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Support cash-wrap processes and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.