Seamstress

David's Bridal • Oklahoma City, OK

8d • $16 - $20

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, help customers understand fit and personalization options, and support the store team in delivering a high-quality shopping experience. The role includes sewing and fittings, garment steaming, pressing and spot cleaning, inspection and quality control, customer service, sales support, inventory tasks, and keeping the alterations room clean and organized.

The position requires a high school diploma or equivalent, 1–2 years of prior retail experience in an apparel or specialty store, and prior sewing experience, preferably in bridal or special occasion production. Computerized POS experience is a plus. The listed benefits are for part-time employees.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience.

Nice To Haves

• Sewing experience in a bridal or special occasion production environment.
• Experience with a computerized point-of-sale (POS) system.

Responsibilities

• Welcome customers by phone, virtual chat, and in person, adapting communication style to their needs and resolving concerns.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide service to multiple customers at once and contribute to the store’s customer-service goals.
• Address customer concerns and escalate or partner with leadership when appropriate.
• Explain alteration and personalization services to customers.
• Assist stylists with sales by advising customers about gown fit and customization.
• Maintain store standards and comply with the dress code policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they meet quality standards before delivery.
• Answer customer questions and provide product and service information.
• Build customer relationships that support satisfaction and loyalty.
• Process special-order pickups and help maintain merchandise quality and inventory standards.
• Ensure alteration pricing follows company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues in accordance with company guidelines.
• Support cash-wrap procedures and process transactions accurately.
• Keep the alterations room clean and organized.
• Perform other duties assigned by store management.

Benefits

• Team bonus
• Referral incentive program
• Employee discount
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile service discounts
• Legal benefits
• Pet insurance
• Competitive pay

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED