Seamstress

Davids Bridal•Glendale, AZ

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically proficient service and contribute to the store team and the David’s Bridal brand. The role includes advising customers on gown fit and customization, managing fittings and alteration services, and ensuring garments meet quality standards before delivery.

Requirements

High school diploma or equivalent.
1–2 years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Ability to use POS terminals, computers, electronic devices, and phones; read and use a computer for extended periods.
Manual dexterity for sewing, fittings, steaming garments, handling money, and other non-selling responsibilities.
Ability to see up close and at a distance and use peripheral vision and depth perception.
Ability to stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
Ability to talk to and hear customers.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment.
Prior experience with a computerized POS system.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, adapt to customer needs, solve problems, and resolve conflicts.
Use store systems to manage customer flow and deliver a five-star customer experience.
Maintain service levels by being prepared, welcoming, meeting customer needs, and completing operational checklist tasks.
Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
Address customer concerns and escalate or partner with leadership when appropriate.
Explain and promote alteration services and personalization options.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments to verify their condition before delivery.
Respond promptly to customer questions with product and service information, and build customer relationships to support satisfaction and loyalty.
Process special-order pickups and help maintain inventory and merchandise quality standards.
Ensure alteration pricing follows company standards.
Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning according to company standards.
Resolve customer-service issues promptly and in accordance with company guidelines.
Support cash-wrap processes and process transactions accurately.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.