Seamstress
About The Position
Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, support the store team, and represent the David’s Bridal brand. The role includes managing alterations, fittings, sewing, steaming, pressing, and spot cleaning, while helping customers understand fit and personalization options and supporting stylists with gown customization and sales. The specialist serves multiple customers, manages customer flow and appointments, addresses concerns, and works with store leadership when issues need escalation. They inspect altered garments before delivery, maintain inventory and pricing standards, support accurate point-of-sale transactions, and keep the alterations room clean and organized. The job also involves meeting store standards and completing other duties assigned by store management. The position requires physical activity including standing, walking, sitting, reaching, climbing stairs, bending, and moving throughout the store. It requires manual dexterity for sewing, fittings, steaming garments, using POS terminals and computers, and handling customer calls. The employee must be able to lift or move up to 10 pounds and use vision and hearing to perform the duties.
Requirements
- High school diploma or equivalent degree.
- 1–2 years of prior retail experience in an apparel or specialty store environment.
- Prior sewing experience.
- Ability to perform fittings and sewing to David’s Bridal standards as needed.
- Ability to lift or move up to 10 pounds.
- Manual dexterity for sewing, fittings, POS tasks, steaming garments, computer use, and handling telephone calls.
- Ability to stand, walk, sit, reach, climb stairs, stoop, kneel, crouch, crawl, bend, twist, and move throughout the store.
- Ability to see up close and at a distance, use peripheral vision and depth perception, and use computers, electronic devices, and phones for extended periods.
Nice To Haves
- Prior sewing experience in a bridal and/or special occasion production environment is preferred.
- Prior experience with a computerized POS system is a plus.
Responsibilities
- Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, solve problems, and resolve conflicts.
- Use store systems to manage customer flow and deliver a five-star customer experience.
- Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
- Provide exceptional service to multiple customers at once and contribute to the store’s customer-service goals.
- Address customer concerns proactively and escalate or partner with store leadership when appropriate.
- Explain how alterations and personalization can perfect a dress for an event, and promote alteration services and options.
- Assist stylists in closing sales by advising customers about gown fit and customization.
- Maintain store standards and comply with the Dress Code Policy.
- Greet and escort alterations customers to and from appointments.
- Inspect altered, steamed, and pressed garments to ensure they are in pristine condition before final delivery.
- Respond promptly to customer questions with product and service information.
- Build long-term customer relationships to meet and exceed satisfaction and loyalty goals.
- Process special-order pickups and maintain merchandise inventory and first-quality standards.
- Ensure alteration pricing follows company standards.
- Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
- Resolve customer service issues promptly and in accordance with company guidelines.
- Support cash-wrap procedures and accurately process transactions.
- Keep the alterations room clean and well organized.
- Perform other duties and tasks assigned by store management.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet – get paid early
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental insurance for critical illness, hospital indemnity, and accidental injury
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
