Seamstress

David's Bridal • Fresno, CA

8d • $20 - $24 • Onsite

About The Position

Alterations Specialists complete fittings and alterations to David’s Bridal’s standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service, support the store team, and represent the David’s Bridal brand. The role involves assisting multiple customers, advising on gown fit and customization, performing garment alterations and finishing, and helping maintain an excellent shopping experience.

Requirements

• High school diploma or equivalent degree.
• 1–2 years of prior retail experience in an apparel or specialty-store environment.
• Prior sewing experience required, preferably in a bridal or special-occasion production environment.
• Ability to sew and perform fittings to David’s Bridal standards.
• Ability to lift and/or move up to 10 pounds.
• Manual dexterity and ability to perform the physical tasks described, including using POS terminals, steaming garments, sewing, and conducting fittings.

Nice To Haves

• Prior experience with a computerized POS system.
• Prior sewing experience in a bridal or special-occasion production environment is preferred.

Responsibilities

• Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly, solve problems, and resolve conflicts.
• Use store systems to manage customer flow and deliver a five-star customer experience.
• Maintain service levels and complete operational checklist tasks while meeting customers’ emotional and practical needs.
• Provide exceptional service to multiple customers and contribute to the store’s customer-service goals.
• Address customer concerns and escalate issues to the leadership team when appropriate.
• Explain alteration and personalization services and how they can help perfect a dress for an event.
• Assist stylists with closing sales by advising customers on gown fit and customization.
• Maintain store standards and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments.
• Inspect altered, steamed, or pressed garments to ensure they meet quality standards and are in pristine condition before delivery.
• Respond promptly to customer questions with product and service information, and build relationships that support customer satisfaction and loyalty.
• Process special-order pickups, support inventory management, and ensure merchandise meets first-quality standards.
• Ensure alteration pricing follows company standards.
• Perform alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer-service issues promptly and in accordance with company guidelines.
• Support cash-wrap processes and accurately process transactions.
• Keep the alterations room clean and organized.
• Perform other duties and tasks assigned by store management.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401(k) program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED