Seamstress

Davids Bridal•Augusta, GA

About The Position

Alterations Specialists complete customer fittings and garment alterations to David’s Bridal standards and report to the Store Manager. They provide friendly, knowledgeable, technically skilled service and contribute to a five-star customer experience. The role includes consulting with customers and stylists about gown fit and customization, promoting alteration and personalization services, performing sewing and garment-care tasks, and ensuring altered garments meet quality standards before delivery. Alterations Specialists also support store operations, sales, customer relationships, inventory processes, and cash-wrap transactions while maintaining a clean, organized alterations room.

Requirements

High school diploma or equivalent.
One to two years of prior retail experience in an apparel or specialty-store environment.
Prior sewing experience.
Ability to perform fittings and sewing to David’s Bridal standards.
Ability to lift and/or move up to 10 pounds.
Manual dexterity for sewing, fittings, garment steaming, POS use, cash handling, computer access, and telephone calls.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer, electronic devices, and phones for extended periods.

Nice To Haves

Prior sewing experience in a bridal and/or special-occasion production environment is preferred.
Experience with a computerized POS system is a plus.

Responsibilities

Welcome customers by phone, virtual chat, and in person with friendly enthusiasm; communicate clearly and adapt to customers’ needs.
Use store systems to manage customer flow and deliver a five-star customer experience, maintaining service levels and completing operational checklist tasks.
Serve multiple customers at a time and contribute to the store’s customer-service goals.
Address customer concerns confidently, resolve service issues in accordance with company guidelines, and escalate or partner with leadership when appropriate.
Explain how alterations can perfect a dress for an event and promote alteration services and personalization options.
Assist stylists in closing sales by consulting with customers about gown fit and customization.
Maintain store standards and comply with the Dress Code Policy.
Greet and escort alterations customers to and from appointments.
Inspect altered, steamed, or pressed garments and ensure they are in pristine condition before delivery.
Respond promptly to customer questions with product and service information and build long-term customer relationships.
Process special-order pickups and support inventory management while maintaining first-quality merchandise standards.
Ensure alteration pricing meets company standards.
Manage alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
Support cash-wrap processes and accurately process transactions.
Keep the alterations room clean and organized.
Perform other duties and tasks assigned by store management.